FAQ
Telephone
86-21-5485-0145 (China)
FAQ
Is your company a manufacturer or a trader?
Fei hong is a manufacture of Zinc Alloy production for more than 20 years in China Fujian province. Will supply you excellent quality products, and got the economic price directly from the factory, without the intermediate trader cost.
If your factory, or products has the certificate?
Fei hong have got the BSCI certificate, Disney certificate (ILS Social Compliance Audit), also has the permit for solution discharge that the government of China admit. Materiala and most of the products have the inspect report, and every year, some structured ODM products are patented.
Can you make customized designs goods?
Yes. We can make your customized designs goods. We have in-house design department, so we can also design for you.
What’s your MOQ? And why?
OEM custom design products is 500PCS; In order to apportion your Mold charge, production cost, get more competitive price.
ODM existing mold products is 500PCS; To reduce the purchasing cost, achieve your best profit.
Do you provide samples?
Yes. The samples can be sent to you for checking quality. Some samples might be provided for free.
Please kindly contact with us for details.
How long time is will take after we have place the order?
According to your requirements, quantity and the production lead time on goods.
After the artwork is confirmed, lead time for samples is 7 days, while for bulk order is about 21-28 days, add the extra delivery time on the way, will be able to get the products on hands. If the special design is hard to production, or the quantity is very large, production time will need to update.
For the items that which have existing mold, the sample and bulk order lead time will be shorter.
If any other question, pls feel free to contact us.
How to pay?
It will need to pay all in advance if you order our products for the fist time, then we will be able to proceed order. T/T is the normal payment that we usual use. If the total order price is under US$ 500.00, Paypal and West Union is acceptable.
What kind of delivery way that we could chose?
It is acceptable to delivery goods by Air/Sea from Xiamen or Hong Kong, or you could chose any one international courier company, so many choice to help you achieve getting goods as sooner as possible, or find a way to save your shipping cost.
Can I get some discount if I order more?
Yes. The more you buy the more you save.
Do you offer after-sale service?
Yes. Please contact us ASAP if you have any problems after you get the goods.
Transaction Process
Any Other Question?
jerry@shishifeihong.com
CUSTOMER SERVICE
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